Sony Health Insurance Society

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Protection of Personal Information

Measures to protect the confidentiality of personal information

Background of the Personal Information Protection Law

The development of today's information-based society and the widespread use of information technology, including computers and networks, has made it possible to accumulate and use large and diverse volumes of personal information. These technologies provide major benefits, making it possible to ascertain individual needs and to provide services rapidly, among other applications. For this reason, the handling of such personal information is expected to continue expanding.
On the other hand, due to the nature of personal information, improper handling leading to unauthorized use or leakage may result not only in infringement of individual privacy rights, but damage that is not easily remedied.
The Personal Information Protection Law was established and implemented in May 2003 to specify correct methods for handling personal information, thereby seeking to establish a secure foundation for the convenience and benefits of IT society promised by convenient access to personal information. Becoming fully effective on April 1, 2005, the law clarifies specific obligations for companies that handle personal information (such as health insurance societies), as well as penalties.

The Sony Health Insurance Society' efforts

As a company that handles personal information, the Sony Health Insurance Society must meet a range of responsibilities. A health insurance society works on administration concerning health insurance and provides various health insurance services to its insured individuals and family members, based on the Health Insurance Law. The basis for providing these services is the personal information obtained from the society's members.
While we have always administered and managed personal information in an appropriate manner, we believe that we must continue to seek the confidence of our members by heightening awareness of the significance of personal information and ensuring that all personnel involved in its operations handle such information in an accurate and secure manner. For this reason, we have established our own Private Information Protection Policy; clarified the purposes of use of personal information; and established regulations to protect and manage personal information. We make every effort to ensure the confidentiality and security of personal information, based on these regulations.

Privacy Policy

To provide appropriate protection of the confidentiality of personal information on its members, the Sony Health Insurance Society shall promote the following efforts:

  • By implementing appropriate security measures, the Society shall seek to prevent leaks, loss, damage, or unauthorized access to personal information obtained from members.
  • Unless it has first obtained consent from the member in question, the Society shall use the personal information it obtains solely for purposes of clear benefit to the member, solely for purposes of clear benefit to the member, including maintenance and promotion of the member's health (see Reference ).
  • Unless it has first obtained consent from the member in question, the Society shall not provide personal information concerning a member to any third party.
    However, in the following cases, the Society may provide personal information on members to third parties without first obtaining consent from members:
    • (1) When required by law
    • (2) When required to protect an individual's life, health, or assets, and circumstances make it difficult to obtain advance consent from the member
    • (3) When required to promote public health or to promote the sound raising of children, and conditions make it difficult to obtain advance consent from the member
    • (4) When cooperation with the duties of national government bodies, local public bodies, or other parties entrusted by such bodies with such duties is legally required, and seeking to obtain consent from the member may hinder the undertaking of such duties
  • The Society shall seek to manage personal information in appropriate ways by training and educating its employees on how to protect personal information and assigning individuals responsible for such management within each section that handles personal information.
  • In cases in which the Society entrusts operations to other parties, it shall review and improve such operations to ensure the protection of personal information.
    When concluding contracts to entrust such operations, the Society shall thoroughly investigate the suitability of the counterparties to such contracts with respect to the handling of personal information and shall seek to ensure that the terms and conditions of such contracts include measures that ensure the protection of personal information.
  • When a member wishes to inquire into, revise, or otherwise access his or her own personal information, the Society shall respond as promptly as reasonably possible upon contact by the member with the appropriate Society representative.
  • In addition to complying with all laws, regulations, and other rules concerning the handling of personal information on its members, the Society shall seek to continually review and improve its policy for ensuring the protection of personal information.

January 29, 2018
Sony Health Insurance Society
Hiroyuki Muto, Chaiman

Purposes of use of personal information

  • Purposes related to the provision of insurance benefits to the insured and other covered individuals:

    [Examples of such use within the Society]

    • Providing insurance and additional benefits
    • Approval of eligibility as dependents

    [Examples of cases in which such information is provided to service providers and other parties outside the Society]

    • Automatic payment of high-cost medical care benefits, copayment reimbursements, etc.
    • Outsourcing of translation operations in connection with overseas medical care costs
    • Requests for payment from insurance companies and other parties in connection with the acts of third parties
    • Joint operations managed by the National Federation of Health Insurance Societies to pay high-cost medical care benefits
  • Purposes related to collection of insurance premiums:

    [Examples of such use within the Society]

    • Confirmation of coverage eligibility and ascertainment of standard monthly remuneration and standard bonus amount
    • Collection of health insurance premiums and approval of eligibility as dependents
    • Issuing of health insurance cards

    [Examples of cases in which such information is provided to service providers and other parties outside the Society]

    • Outsourcing data processing related to eligibility of insured individuals and other matters
  • Purposes related to health insurance operations:

    [Examples of such use within the Society]

    • Medical checkups to keep and improve personal health; health instructions and consultations
    • Operation of health promotion facilities (such as recreation facilities)

    [Examples of cases in which such information is provided to service providers and other parties outside the Society]

    • Joint operations and entrusting operation of health promotion facilities (such as recreation facilities)
    • Notifying the insured and other covered individuals of medical expenses
    • Joint operations managed by the National Federation of Health Insurance Societies
    • Entrusting operations related to insurance operations (distribution of a set of household medicines, home healthcare support services, and home-visit health consultation for the elderly or spouse)
  • Purposes related to examination and payment of medical treatment compensation:

    [Examples of such use within the Society]

    • Inspection and examination of contents of detailed statements of medical costs from hospitals

    [Examples of cases in which such information is provided to service providers and other parties outside the Society]

    • Outsourcing inspection and examination of data on detailed statements of medical costs from hospitals
    • Outsourcing of data entry operations and OCR document conversion processing for computer processing of data on detailed statements of medical costs from hospitals
  • Uses involving ensuring stable Society operations:

    [Examples of such use within the Society]

    • Analysis of medical costs and conditions

    [Examples of cases in which such information is provided to service providers and other parties outside the Society]

    • Outsourcing data processing and other operations related to analysis of medical costs and medical costs notification
  • Other purposes

    [Examples of such use within the Society]

    • Basic data used to implement improvements and maintenance of Society management operations
    • Records of Society management operations
    • Appropriate administration of bookkeeping operations

    [Examples of cases in which such information is provided to service providers and other parties outside the Society]

    • Verification or response required to ensure appropriate processing of operations (exchange of information between insurers)
    • Consultations with or notifications sent to insurance companies or medical institutions in connection with operations concerning demands for payment made to third parties

Other matters

With regard to payment of high-cost medical care benefits and/or additional benefits via the employer (company)

The Sony Health Insurance Society shall calculate such benefits and make payments via the employer automatically, without requiring the insured individual to submit an application, with the goal of ensuring general convenience for the insured and to avoid specific inconveniences such as failure to apply.

If you cannot consent to these terms, please notify us as the contact point given below. The absence of such notification will be construed to indicate consent.

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