Consultation desk (in English)

See the leaflet for the dedicated telephone number.

• * Your ID and password are required to view the leaflet.
  Email us here if you have any questions.

Who is eligible to use the service?

Insured persons and dependents

What hours are consultations available?

24 hours/day, 365 days/year

What are the qualifications of the consultants?

Consultations are provided by highly experienced consultants, including public health nurses, nurses, and registered dietitians.

What about privacy?

While we ask about approximate age and the like for reference to provide advice, the privacy of callers is kept in the strictest confidence.

What topics can I consult on?

<Examples of consultation subjects>

• How to maintain and promote health
• Vaccinations; details of examinations, health checkups, and complete medical checkups; evaluations of results
• How to provide home nursing care and treatment
• Information on medical care institutions, long-term care facilities, and welfare facilities
• Maternal and child health (pregnancy, childbirth, childcare)
• How to take medications, side effects, and drug interactions
• Mental health concerns and family issues
• Questions about treatment methods
• Late night emergency pediatric consultations
  

Other points to note

• Start by giving the name of your health insurance society (Sony Health Insurance Society) to the operator.
• This service is available only for those calling from telephones in Japan.
• Telephone consultation calls are three-party calls with Houken Corporation and the translation company LanguageOne Corporation.
• This service is intended to address users’ serious concerns. Please refrain from making unusually frequent or frivolous calls.
• Read closely the disclaimer below before use.